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BI Service Desk Manager

Location
Stoke-on-trent, Staffordshire
Remote Working
Remote Working
Salary
£40,000 to £50,000
Job Type
Permanent
Posted
9 Sep 2022

BI Service Desk Manager

£50k / Remote Working / Stoke area

Robert Walters are working exclusively with FTSE 250 global business that are looking to add a BI Service Desk Manager to the team.

This role will be to manage and supervise the service desk specifically covering the BI / Data processing and reporting part of the business. This role will be key in identifying issues, performing root cause analysis and creating solutions to ensure the business can operate efficiently.

BI Service Desk Manager

£50k / Remote Working / Stoke area

Robert Walters are working exclusively with FTSE 250 global business that are looking to add a BI Service Desk Manager to the team.

This role will be to manage and supervise the service desk specifically covering the BI / Data processing and reporting part of the business. This role will be key in identifying issues, performing root cause analysis and creating solutions to ensure the business can operate efficiently.

This role will require someone with an understanding of SQL (read and write) to a reasonable level but also with excellent customer skills that can deal with issues as and when they arise.

The Role:

  • Manage a global team supporting BI / Data Process and reporting issues.
  • Triage and root cause analysis of issues that arise.
  • Management of a global team, ensuring all team members are upskilled.
  • Deal with customers within the agreed timeframe and ensure issues are dealt with.
  • Work within agreed timeframes and SLA's.
  • Continuously look to improve process.

Requirements:

  • Experience of managing teams.
  • Experience reading and writing in SQL.
  • Able to triage and root cause analyse issues.
  • Excellent communication skills.
  • Experience working in a helpdesk capacity.
  • Solid understanding of Data & BI processes.

This is a fantastic role for someone looking to manage a global team for a growing organisation.

If this sounds like you apply here.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Apply for this job now

Details

  • Job Reference: 708119822-2
  • Date Posted: 9 September 2022
  • Recruiter: Robert Walters
    Robert Walters
  • Location: Stoke-on-trent, Staffordshire
  • Remote Working: Some remote working possible
  • Salary: £40,000 to £50,000
  • Sector: Consulting & Corporate Strategy
  • Job Type: Permanent