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Client Service Representative

Maidstone, Kent
Job Type
9 Sep 2022

Reed have partnered with a well established global technology company who are looking to expand and grow their client service support team.

I am recruiting a client support representative for this hybrid role working from their Maidstone office and from home and I am looking for candidates who have a keen interest in the technology / IT industry and are keen to get this kickstart into their long term career.

The day to day duties of the client support representative:

  • Respond to first level customer inquiries about Security Service products.
  • Analyse basic customer issues to identify problems and recommend corrective actions.
  • Actively listen to customers to understand their issues or concerns and to provide superior client-focused service.
  • Troubleshoot certificate products on various operating systems, devices, and software.
  • Actively contribute to Web self-help by using Knowledge Centered Support (KCS) principles.
  • Actively support achievement of team goals, objectives and compliance with contractual service level agreements (SLA) by ensuring all customer inquiries are responded to in a timely manner.
  • Achieve and maintain high levels of customer satisfaction
  • Responsibility for complying with company policies and procedures, including but not limited to information security and acceptable use, and for undertaking mandatory in-house company training as required.
  • Undertake other job responsibilities and accountabilities within the remit of the job role as and when these may arise.

The suitable candidate experience/ skills for the client support representative:

  • Attitude for this role and company is key, candidates MUST be passionate about their career and be looking to develop into a technical role
  • Excellent communication skills are essential being able to speak to customers and show empathy
  • Be passionate about their work
  • Previous customer service skills and work experience
  • Degree in computer science is preferred not essential
  • Previous work within a technology / IT company is preferred not essential.


  • Full time permanent role
  • Hybrid working 2/3 office and home split
  • Due to the trusted nature of our business, you will be required to undertake identity and background checks, including criminal record checks and qualifications.
  • £20000 starting salary
  • Lots of career development and growth
  • Profitability scheme
  • Group income protection
  • Health insurance
  • Life insurance
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  • Job Reference: 708120019-2
  • Date Posted: 9 September 2022
  • Recruiter: Reed
  • Location: Maidstone, Kent
  • Salary: £20,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent