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Client Services Executive

Location
Bracknell, Berkshire
Salary
£24,000 to £25,000
Job Type
Permanent
Posted
9 Sep 2022

Are you looking for a fantastic opportunity , looking to grow your career in a collaborative, fun and well established team.

Main role responsibilities:

  • Management of all aspects of contracted client deliverables; ensuring flawless quality on time:

    • Updating and delivering all contracted databases to agreed deadlines

    • Updating and delivering all contracted reports on time and aligned to databases

    • Resolving any data issues

    • Supporting clients with queries

  • Effectively builds relationships with external clients and internal teams to ensure client deliverables and queries are dealt with in a timely effective manner

  • Manages and updates required status reports, client scorecards and dashboards

  • Proactively identifies initiatives to improve quality and efficiency by applying the best practice for database and reports set-up

  • Participates, leads and presents in both internal and external client meetings

  • Escalates risks and relevant course of action as required to senior management

Skills and Experience Required:

  • Strong team player fostering strong working relationships across teams and departments

  • Highly self-motivated, accountable and committed, with well-developed decision making skills

  • Strong presence with the confidence to present, influence and motivate

  • Excellent organisational skills, with the ability to manage complex and conflicting client requirements alongside multiple tasks and projects

  • Fab communication and interpersonal skills; a high standard of both written and spoken English

  • Ability to interact with virtual teams and strong cultural awareness

  • Excellent IT Skills, particularly Excel

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Details

  • Job Reference: 708121043-2
  • Date Posted: 9 September 2022
  • Recruiter: iRecruit Partners Ltd
    iRecruit Partners Ltd
  • Location: Bracknell, Berkshire
  • Salary: £24,000 to £25,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent