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CRM Manager

Bristol, Somerset
Job Type
9 Sep 2022
Excited to grow your career?

Our mission is to 'help people save and invest with confidence'. We are looking for great people to join us, so please come and invest in YOUR future at HL.

Support HL to transform and deliver a market leading client service experience across all channels and touch points by managing the channel development strategy across multiple teams. The CRM capability manager will work closely with multiple teams and collaborate with stakeholders at all levels of the business, ensuring that product evolution is in line with business and regulatory requirements.

What you'll be doing

  • Management of the product development life cycle to ensure that it meets the requirements of both colleagues and clients
  • Support the creation and delivery of the product development strategy in partnership with senior members of the transformation team
  • Oversee multiple teams involved in the process to deliver HL products and to ensure that product evolution is in line with business and regulatory requirements
  • Collaborate with other leaders and end users across the business to ensure product evolution is in line with business and regulatory requirements
  • Establish the key features of our tooling and use internal and external insights to create specifications and prototypes to deliver a market leading client service experience

About you

  • Expert technical background of contact centre technology
  • Proven experience in product management or related role
  • Strong knowledge of every aspect of the product development life cycle
  • Excellent verbal communication and inter partnership skills
  • Proven ability to manage and supervise multidisciplinary and cross-functional teams
  • Strong leadership and project management skills
  • Understanding of business drivers, KPIs, stakeholder motivations and commercial metrics
  • Ability to analyse complex data to identify colleague & client requirements

Interview process

  • 2 stage interview process

Working Pattern

  • Monday - Friday 37.5 hours per week. Hybrid working available from our Bristol Office, BS1 5HL


  • Performance-related annual bonus scheme
  • 25 days holiday, plus 8 bank holidays, plus 1 day additional Christmas closure time
  • Option to purchase up to an additional 5 days holiday each year
  • Pension scheme - up to 19% contribution
  • Flexible working options available
  • Enhanced parental leave benefits
  • Variety of travel to work schemes, including season ticket loans and cycle to work
  • Bike storage and shower facilities
  • Employee assistance programme
  • Volunteering opportunities
  • Annual events, activities and sports groups
  • Smart casual dress policy and dress down Fridays

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't tick every box. If you're excited about working for us, and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need!

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.

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  • Job Reference: 708119896-2
  • Date Posted: 9 September 2022
  • Recruiter: Hargreaves Lansdown plc
    Hargreaves Lansdown plc
  • Location: Bristol, Somerset
  • Salary: On Application
  • Sector: Sales & Marketing
  • Job Type: Permanent