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Service Design Lead

Location
Glasgow, Lanarkshire
Salary
£800 Per Day
Job Type
Contract
Posted
23 Sep 2022
Venesky-Brown's client, a public sector organisation in Glasgow/Edinburgh, is currently looking to recruit a Service Design Lead for an initial 6 month contract - with the potential to extend - on a rate of £800/day (inside of IR35). Due to the current circumstances these roles will be remote based for the foreseeable future.

Responsibilities:
  • Coordinate the design of services, strategies, and policies to ensure business requirements and user needs are being met.
  • Manage relationships and communicate with stakeholders at all levels - influencing, questioning and coaching them.
  • Advocate for inclusive, collaborative, user centred service design practices and embed them into service design and delivery.
  • Advise on which service design tools and methods to use.
  • Champion design for users for whom assisted digital and/or accessibility technologies are required to access a service.
  • Lead the prototyping and validation proposed design solutions using a variety of prototyping tools.
  • Make and guide on design decisions and communicate how decisions have been reached.
  • Mentor, coach and train junior design colleagues and assure that their work meets the required standards.

Essential Skills:

  • Experience in a lead role in a digital service design setting, designing and delivering a wide range of service design activities including: support team members to understand the value of design, negotiating design briefs and service developments, managing design teams, and delivering service outcomes based on user, staff and organisational needs.
  • Experience of translating user needs into inclusive service patterns and concepts.
  • Ability to think, act and communicate strategically in such a way as to stimulate conversation and collaboration, influence and lead thinking as appropriate.
  • Knowledge of other user centred design practices and experience of collaborating with them for service delivery.

If you would like to hear more about these opportunities please get in touch.
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Details

  • Job Reference: 719267623-2
  • Date Posted: 23 September 2022
  • Recruiter: Venesky-Brown
    Venesky-Brown
  • Location: Glasgow, Lanarkshire
  • Salary: £800 Per Day
  • Sector: I.T. & Communications
  • Job Type: Contract
  • Start Date: ASAP
  • Duration: 6.0 MONTH