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Service Desk Administrator

Dunfermline, Fife
Job Type
30 Aug 2022
Do you enjoy providing a first-class level of Customer Service?

Are you naturally IT savvy?

Do you have excellent attention to detail and would like to be part of a busy and thriving team?

Office Angels Livingston are collaborating with a friendly and innovative team for a temporary Service Desk Administrtor. The role is perfect for someone who is naturally IT savvy or worked in a similar Customer Service role and is looking for a new challenge. Based in Dunfermline, Monday - Friday, 9.00am - 5.00pm.

Role Overview

You will work alongside the Service Desk team to provide a first linen support to customers. You will resolve queries and/or and transfer to the most appropriate department as required

Duties include:

To maintain a high degree of customer service for all enquiries
To take full ownership of calls and be proactive in handling enquires or transferring to relevant department
Flag escalated issues to manager prior to customer escalation
To log and update all calls on the call management system.
To ensure all jobs are passed to the correct teams as appropriate
To ensure all required information is gathered and recorded in a clear and concise mannerSkills and Experience required:

Have confidence in dealing with customer queries and handle each issue in a professional manner
Intermediate knowledge of Microsoft based operating systems
Excellent customer service
Great attention to details
Administrative skills
Be able to work independently as well as part of a team

Interested? Please call Georgia at Office Angels Livingston today or send your CV to (url removed)

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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  • Job Reference: 697880844-2
  • Date Posted: 30 August 2022
  • Recruiter: Office Angels
    Office Angels
  • Location: Dunfermline, Fife
  • Salary: On Application
  • Sector: Administration
  • Job Type: Temporary