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Service Transition Manager

Worthing, Sussex
£420 to £520 Per Day
Job Type
30 Aug 2022
Service Transition Manager
6m Contract Worthing Hybrid - once a week in the office

We have an opportunity for an IT Service Transition Manager who will be responsible for leading the service transition process at a project level.

This role is responsible for the governance and quality of Service Transition Management and Acceptance into Service process through its service lifecycle.

Skills & Requirements

Skilled and experienced in Project Delivery to empathise with, debate, and relate to the Project Manager
Articulate, pragmatic, assertive, collaborate; you will be representing Project to Service and Service to Project
Resilience: you will have pressure from both Service and PMs
Agile Project Management and Transition
Project Management delivery experience
Experience and capability requirements
Service Transition Management experience
Experience of working effectively with Service Management teams
ITIL V2, V3 or V4 Foundation as a minimum
Strong interpersonal skills, with an ability to exercise good judgement to find solutions - respecting process, but focussing on outcomes
Very thorough, with excellent attention to detail and an understanding of the importance of quality within a professional services organisation
Very strong time management and planning skills, proactively identifying, escalating
Positive, flexible, and adaptable with a 'can-do' attitude to overcoming challenges in a demanding delivery environment
Ability to use understanding of the different communication channels and formats to effectively engage with various audiences, adapting approach where required
Experience in understanding and executing defined process and templates
Significant experience in or working with IT Service management discipline(s)
The individual must be comfortable with objectively challenging and convincing their peers, superiors, and reports to ensure adherence to agreed quality standards (this equally applies to 3rd party suppliers).
Ability to work effectively under pressure in a collaborative environment with other service and technical disciplines with demanding priorities
Experienced in building and maintaining long term relationships with relevant stakeholders building trust with new audiences to ensure they are included in critical service discussions

Key Accountabilities:

Responsible for managing the end-to-end Service Transition process delivery within a project and use of agreed templates and governance
Provides guidance on the Service Transition process to Project Managers and the wider Service Delivery Management Team, referring to the Service Transition Management (STM) Lead for any Programme level guidance
Represents the views of Service to the Project Manager and represents the Project to the Service delivery and support teams providing guidance when necessary
Represents Service Transition at Project Governance Meetings, providing guidance on the Service Transition process when required
Is a member of the Service Delivery Management team and can be an advocate for Service Management where required
Works on more straightforward or clearly defined IT Transition projects - ensures clarity on the division of responsibilities for service components ensuring there are no gaps in the provision of the full end to end service within IT delivery responsibilities
Undertakes management of the Service Transition Manager elements of the Service Transition Management process for the Programme they are working on,
Seeks guidance and direction from Service Transition Management Lead or Specialists, if and when necessary to ensure effective delivery of Service Transition deliverables
As a Service Transition Management team member, they will actively support the identification of new Risks and Issues on the Project and Service Availability Risk Register along with potential risk mitigation and reduction strategies
Manages Service Transition Management elements of the project RAID
Arranges Internal Service Acceptance Board (SAB) when it is agreed with the allocated Service Delivery Manager and Project Manager that sufficient progress has been made to organise a SAB.
Assures evidence from the Project Manager that testing against the Business Requirements has been signed off
Attends and Minutes the SAB decision, including any Pre or Post Go-Live actions
Assures evidence of project delivery against any Pre and Post Go-Live actions
Where an Acceptance into Service (AIS) Board is necessary, manages the AIS Board once Project Manager has evidenced their delivery against Post Go-Live actions from the SAB

If you meet the minimum requirements, please get in touch so that I can send through the full spec and have a discussion with you
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  • Job Reference: 697883301-2
  • Date Posted: 30 August 2022
  • Recruiter: Networkers Technology
    Networkers Technology
  • Location: Worthing, Sussex
  • Salary: £420 to £520 Per Day
  • Sector: I.T. & Communications
  • Job Type: Contract