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Technical Customer Support Executive - Automotive Aftermarket

Location
Banbury, Oxfordshire
Job Type
Permanent
Posted
9 Sep 2022

Technical Customer Support Executive - Automotive Aftermarket

We have a super role with a global automotive aftermarket manufacturer who are look for a Technical CustomerSupport Executive / Technical Customer Service Executive / Product Support Executive to join their team.

As the first point of contact for customers and wholesalers as a Technical Product Support Executive / TechnicalCustomer Service executive you must be highly professional and want to help, advice and take ownership of customer / client requirements. You will be the type of person who can take an initial enquiry and manage it through to its completion.

The company has a portfolio of prestigious repeat customers so it is important you are confidant in your ability to build and maintain long term customer relationships.

You will be joining a very well established and successful company and will be welcomed into an enthusiastic team that will help you settle in and support your role development.

Salary Up to £35,000 basic DOE + bonus (7.5% performance related) + pension + private medical insurance + onsite parking + hybrid working will be available in the future but not immediately.

location: Oxfordshire - Banbury, Oxford, Northampton, Daventry, Southam, Brackley, Wellesbourne, Towcester, Rugby, Coventry, Kenilworth, Warwick, Stratford Upon Avon

Role / Person:

  • Co-ordination of customer enquiries from initial call through to completion, ensuring that they are kept fully informed at all stages of the problem-solving phase.
  • Preparing equipment for delivery.
  • Manage loan equipment and audit on a regular basis
  • Manage customer expectation on time frames for device repairs
  • To liaise with customers to offer first level support keeping them fully informed at all stages of progress
  • Communicate, Liaise and work with other departments across the business, as appropriate.
  • Provide information and support to the external sales team.
  • Genuine enthusiasm and commitment to provide exceptional service
  • Ideally have excellent technical problem-solving skills
  • The ability to build close working relationships with all internal departments to improve products, service, and reduce costs.
  • Strive to show initiative and work as part of a team.
  • Must have excellent communication skills, both verbal and written.
  • Be fully computer literate to include MS Office (Excel, Word & Outlook).
  • A working knowledge of SAP and CRM systems is desirable.

Apply in Confidence:

To apply for this TechnicalProduct Support Executive / TechnicalCustomer Service Executive - Automotive Aftermarket role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or

Job Ref: 3912RC Product Support Executive / Customer Service Executive - Automotive Aftermarket

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Details

  • Job Reference: 708121011-2
  • Date Posted: 9 September 2022
  • Recruiter: Glen Callum Associates Automotive Ltd
    Glen Callum Associates Automotive Ltd
  • Location: Banbury, Oxfordshire
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent